Internet connection problem

Hi
My friend can not connect to the internet, they are with Aol. The modem is connected through a BT line.
They rang the Aol helpline and Aol said that because the modem was plugged into a extension lead this what was causing the internet not to work.

Does anyone know if this is the case or could there be another way round this. It had been working fine for 2 years before this happened.

Thankyou for your help

Have you tried' Repair the AOL Connectivity Service'; Assume on AOL 9 try this and scroll down to no 5; http://info.aol.co.uk/help/dialup/un...nitialise.html .

Thankyou, I have passed on your advice to my friend.

Is it a Dialup modem or Broadband connection ?
In India we also use the same Chinese UTstar/Huwei modems.
for Broadband Internet service
http://www.calcuttatelephones.com/da...tall/menu.html
Even if some other make please mention model.
If dialup, please ignore this posting.

Today’s broadband solutions are quite complex and require semiconductor manufacturers to integrate a wide-variety of innovative technologies to offer low power, cost-effective system solutions that address the needs of original equipment manufacturers, service providers, and end-users. This paper provides an overview of the various broadband infrastructure, access and home networking technologies and examines the essential technology building blocks required to deliver end-to-end broadband connectivity from the infrastructure to end-point devices.

READ ALL...http://telecomfyi.com/articles/broad...on-part-1.html

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