win32.patched.3 and trojan.win32.tibs.7968 and now no network connections

one morning i woke up to my computer restarting over and over again. i ran an antivirus program which indicated that i had win32.patched.3 and trojan.win32.tibs.7968. soon my computer said that i had to register my operating system within 3 days. now i cannot connect to the internet. i called my cable internet provider who tested the cable modem whiched checked out. i can also plug the cable modem into my laptop which will connect to the internet just fine. i then called intel mb support who helped me install new drivers and check out the onboard networking card which is fine. so i think something is corrupt with windows. I use xp pro. can some one help get me back on line and get rid of any malware?

Have you ran any malware scanners or tired to remove any viruses yet?

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i have ViRobot run regularly in the background - now i cannot get on the net except from my laptop. i could download anti malware software to my laptop, write it to a cd and then load it on my desktop however most of these programs want to log onto the net to get updates which i cannot do.

Try using your laptop to download Hijackthis:
http://www.download.com/HijackThis/3...-10379544.html
Burn the file to CD and transfer to the problem PC

Run Hijackthis "do a system scan and save a log file" then copy and paste the scan logfile and send it into this forum.

here it is - thanks

Logfile of HijackThis v1.99.1
Scan saved at 10:34:58 AM, on 9/15/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16512)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe
C:\WINDOWS\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\ViRobotXP\vrmonnt.exe
C:\Program Files\ViRobotXP\Vrres.exe
C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe
C:\Program Files\NewTech Infosystems\NTI Backup NOW! 4\Schdlr32.exe
C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe
C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder. exe
C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
C:\Program Files\CyberLink\PowerDVD SE\PDVDServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\Logitech\Video\FxSvr2.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\hpzipm12.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\ViRobotXP\vrmonsvc.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Documents and Settings\Amos\Desktop\HijackThis.exe

F3 - REG:win.ini: load=???????????????????????, ?
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
O4 - HKLM\..\Run: [MsmqIntCert] regsvr32 /s mqrt.dll
O4 - HKLM\..\Run: [3c1807pd] C:\WINDOWS\SYSTEM32\3cmlink.exe RunServices \Device\3cpipe-3c1807pd
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [SigmatelSysTrayApp] C:\Program Files\Intel Desktop Board\DISK1\STACGUI\sttray.exe
O4 - HKLM\..\Run: [IntelAudioStudio] "C:\Program Files\Intel Audio Studio\IntelAudioStudio.exe" TRAY
O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE
O4 - HKLM\..\Run: [LogitechVideoRepair] C:\Program Files\Logitech\Video\ISStart.exe
O4 - HKLM\..\Run: [LogitechVideoTray] C:\Program Files\Logitech\Video\LogiTray.exe
O4 - HKLM\..\Run: [Vrmon] C:\Program Files\ViRobotXP\vrmonnt.exe Main
O4 - HKLM\..\Run: [VrSchedule] C:\Program Files\ViRobotXP\Vrres.exe
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre1.6.0_02\bin\jusched.exe"
O4 - HKLM\..\Run: [Backup NOW! Scheduler] "C:\Program Files\NewTech Infosystems\NTI Backup NOW! 4\Schdlr32.exe" -s
O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\Scansoft\PaperPort\IndexSearch.exe
O4 - HKLM\..\Run: [StatusClient 2.6] C:\Program Files\Hewlett-Packard\Toolbox\StatusClient\StatusClient.exe /auto
O4 - HKLM\..\Run: [TomcatStartup 2.5] C:\Program Files\Hewlett-Packard\Toolbox\hpbpsttp.exe
O4 - HKLM\..\Run: [OrderReminder] C:\Program Files\Hewlett-Packard\OrderReminder\OrderReminder\OrderReminder. exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\Hp\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD SE\PDVDServ.exe"
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O11 - Options group: [INTERNATIONAL] International*
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://www.creative.com/su/ocx/15026/CTSUEng.cab
O16 - DPF: {200B3EE9-7242-4EFD-B1E4-D97EE825BA53} (VerifyGMN Class) - http://h20270.www2.hp.com/ediags/gmn...taller_gmn.cab
O16 - DPF: {215B8138-A3CF-44C5-803F-8226143CFC0A} (Trend Micro ActiveX Scan Agent 6.6) - http://housecall65.trendmicro.com/ho...vex/hcImpl.cab
O16 - DPF: {40F8967E-34A6-474A-837A-CEC1E7DAC54C} (QuickBooks Online Edition Utilities Class v9) - https://accounting.quickbooks.com/c7/v15.585/qboax9.cab
O16 - DPF: {60EFC337-15C2-4369-B2A0-3429B071D8B8} (Hewlett-Packard Printer Diagnostics) - http://h50203.www5.hp.com/HPISWeb/Cu...WebManager.CAB
O16 - DPF: {67DABFBF-D0AB-41FA-9C46-CC0F21721616} - http://download.divx.com/player/DivXBrowserPlugin.cab
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsof...b?800486863453
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2...ll/xscan53.cab
O16 - DPF: {8CE3BAE6-AB66-40B6-9019-41E5282FF1E2} (QuickBooks Online Edition Utilities Class v8) - https://accounting.quickbooks.com/c1/v14.223/qboax8.cab
O16 - DPF: {928626A3-6B98-11CF-90B4-00AA00A4011F} (SurroundVideoCtrl Object) - http://www.homesteadhotels.com/minis...d/MSSurVid.cab
O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - https://w1.webex.com/client/T23L/webex/ieatgpc.cab
O16 - DPF: {E5ABEB00-B357-4884-9949-77B2C71A7EE3} (BoardCtl Class) - http://support.intel.com/design/moth...id/BoardID.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://www.creative.com/su/ocx/15029/CTPID.cab
O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll
O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll
O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe
O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Macromedia Licensing Service - Unknown owner - C:\Program Files\Common Files\Macromedia Shared\Service\Macromedia Licensing.exe
O23 - Service: WinFast(R) Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\hpzipm12.exe
O23 - Service: ViRobot Expert Monitoring (vrmonsvc) - HAURI - C:\Program Files\ViRobotXP\vrmonsvc.exe

Your computer appears to be free of any virus/malware.

If you still cannot get on line try "winsockxpfix" it helps restore internet connectings that mey have been corrupt by virus or malware.

Download it here:
http://www.snapfiles.com/get/winsockxpfix.html

Hi, have you found anything unnormal in the windows programs? Except for the troubling internet connection. If you want and the Winsockxpfix don't fix it you can test Avast Home. If you download it to your laptop you'll get the latest version.

Burn it to cd and get it into the infected pc. After install and startup it will scan all running processes and startup objects. If it founds any malware it will request a startup scan. Then it loads before windows and scans everything. Simple and secure. It can actually remove things that Norton Antivirus couldn't.

Hope you get rid of the problems

/ Afo

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Worst case scenario, you could try popping the windows disc in and running a repair. That will fix any corrupt sys files that you may have