Thread: Blue screen of death

My son purchased a brand new pc about a month ago and in the second week it started blue screening. Its been back to the shop where we bought it but they reckon, after having it on the bench for a week, that thy couldn't get it to act up. We have reinstalled XP 3 times but to no avail. We think it might be the graphics card an ASUS Geforce GTX 285 - nVIDIA GeFOrce GTX285 but we can't be sure. Could someone analyse the attached Hijack This log as tell us whether it reveals anything, or are there any thoughts on this graphics card? THANKS.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 21:05:46, on 14/08/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\GIGABYTE\ET6\GUI.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Mozilla Firefox\firefox.exe

R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = MSN.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = Bing
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = Bing
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = MSN.com
R3 - URLSearchHook: DeviceVM Url Search Hook - {0063BF63-BFFF-4B8F-9D26-4267DF7F17DD} - C:\WINDOWS\system32\dvmurl.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~1\MICROS~2\Office12\GRA8E1~1.DLL
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\coIEPlg.dll
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [nwiz] C:\Program Files\NVIDIA Corporation\nView\nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
O4 - HKLM\..\Run: [GEST] m‘|\ü
O4 - HKLM\..\Run: [EasyTuneVI] C:\Program Files\GIGABYTE\ET6\ETcall.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\PROGRA~1\MICROS~2\Office12\GR99D3~1.DLL
O23 - Service: ES lite Service for program management. (ES lite Service) - Unknown owner - C:\Program Files\Gigabyte\EasySaver\ESSVR.EXE
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: Norton Internet Security - Symantec Corporation - C:\Program Files\Norton Internet Security\Engine\16.0.0.125\ccSvcHst.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 5376 bytes

When I run your log in the auto parser,

HiJackThis! Log auto analyzer V2

2 items stand out

BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)File Missing


HKLM\..\Run: [Alcmtr] ALCMTR.EXE

researching alcmtr.exe in processlibrary.com, I see it is a Realtek monitoring function, which may be turned off if suspect. You could try disabling that and see if the BSOD comes back.

Regarding the BHO - any Browser Helper Object with no identification us always suspect. I would go into IE and disable all the add-ons. Then bring them back one by one and see if you can get the BSOD to come back as a result of reinstating one of them.

It really helps to get the complete error code when the BSOD shows up-you can disect it and it will provide clues as to what the cause is.

Thanks simrick. Touch wood it seems to be okay now after having a bios upgrade. I did investigate the stop error code which was suggestive of a driver problem. Have already removed suspect items thanks. He's back to University this week so fingers crossed. p.s he's doing a computing degree but I'm the one who has to sort out his PC when it goes tits up .. still haven't worked that one out.

Cheers

Originally Posted by Cinn

p.s he's doing a computing degree but I'm the one who has to sort out his PC when it goes tits up .. still haven't worked that one out.

Cheers

Oh!! ROFL!!!! I love it!

Check out these for more info:
When you restart your computer or upgrade to Windows XP, you receive the "STOP 0x000000ED UNMOUNTABLE_BOOT_VOLUME" error message
Stop 0x000000ED Error Message When Volume on IDE Drive with Caching Enabled Is Mounted

Thanks ailsa. As far as I know everything still cool after bios upgrade - perhaps the shop should have updated it in the first place. On the strength of all the aggro thought I'd build my own recently (had a couple of my own BSOD's - but hey, it happens) and installed windows 7. If you can get it cheap (I did as my son gets a student discount) I'd recommend it.

good info here thanks for posting

hm... interesting...