Thread: Spotmau 2010

Bloody software. Follow on from my MS Word thread.

I have had a tech from Spotmau visit my pc three times. The first time because of an error I had already fixed myself and he said he wanted to check out the software so ok I said. He disabled my autorun, a feature I frequently use, and before I could stop him. Since then another two visits and the Tech now says he cannot fix what he screwed up and would ' go away' and come back when he had a solution. My autorun says its on by the way.

Since then, 2 weeks of tickets and ticket replies and nothing has been done, so I said to them I have uninstalled Spotmau 2010 and want a refund.

Bog standard reply - we are committted to customer service and satifaction, please contact our online tech (who is hardly ever online by the way) and he will resolve the issue.

I replied that this was no longer the case, as you screwed it up, and you cannot fix it.

Bog standard etc etc

I answered again, Give me my bloody money back NOW!

Bog standard - yes you have guessed it.

So I thought, right I will contact the Tech and tell him I want a refund.

Guess what - offline! And, another email demanding a refund.

I have never heard of these guys, do they remote login to your pc then and try and fix stuff for a fee?

I believe so, but as they screwed up my pc, they did it gratis. They ofdfered to extend my money back guarantee from 1 to 6 months, I told them that it didnt matter if it was free for life, it does not fix the bloody problem.

What are your problems?, perhaps we can help you get them sorted

Spotmau Powersuite 2010 as recommended by Ferret. Thats how I got to know about it.


I got into tweaking Vista HP and there was a section called sevice management. It screwed up setting and left me with Win 98 desktop and no net. I managed to sort that out and complained to spotmau. They offered me a tech to remote access pc and sort it out, I said I had fixed it but the section should either be deleted or carry a health warning.

I should have relaised they didnt have a clue but they offered remote and I accepted. They came down and looked at my pc and tweaked a few settings to ensure a speedier boot up!!

They disabled my autorun on the dvd drive as one of these things and I wanted that so I said to put it back - er ................. ok we will send a tech!

He came, he saw, he said I cannot fix it, I will come back when I have an aswer. That was 2 weeks ago. Since them everytime I chase the pratts up they ask the same stupid questions over and over again, I told them to read the bloody ticket (number supplied). To cut a long story short, they still have not re enabled the autorun feature and I told them to give me a refund - back to post one ......

Everything I have checked tells me autorun is enabled. I took their software out totally but to no avail, its still disabled.

Thanks simrick ,for pm. As you can see, its 'screwed'!!

Originally Posted by Tech-Master

I have never heard of these guys, do they remote login to your pc then and try and fix stuff for a fee?

they are in your google ads

Originally Posted by red devil

Thanks simrick ,for pm. As you can see, its 'screwed'!!

Time for a reinstall, if you ask me.....and don't put this program back on!