BSOD 0x00000007E

I have two known problems with my desktop pc;
1 On entering sleep/hibernate there is a random chance of failure with lock up or BSOD .
2 Inability to re-install windows vista or to perform a repair in the f8 advanced options list at startup and the inability to use a recovery disc or to use a bootable disc to update the BIOS.

I believe the computer from new had these problems along with a graphics card hardware problem. The graphics card was replaced by the vendor but the sleep problem and inability to re-install windows remains.

I have contacted the vendor and they checked for antivirus software clashes with the operating system. They did not find a problem.


System summary;

The SP1 was installed via Windows Update. The current configuration is;
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6001 Service Pack 1 Build 6001
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Manufacturer MSI
System Model MS-7350
System Type X86-based PC
Processor Intel(R) Core(TM)2 Quad CPU @ 2.40GHz, 2400 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. V2.0B2, 03/09/2007
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United Kingdom
Hardware Abstraction Layer Version = "6.0.6001.18000"
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 2.00 GB
Available Physical Memory 0.98 GB
Total Virtual Memory 4.24 GB
Available Virtual Memory 2.98 GB
Page File Space 2.29 GB
Page File C:\pagefile.sys

The hardware connected to the computer is;
Logitech MX revolution wireless mouse (usb transmitter in pc USB port at front of unit)
Microsoft Digital Media Pro keyboard model 1301 USB with wire
Viewsonic 22” digitial monitor VX2235WM
Creative I-Trigue 3220 2.1 speakers

The pc has two DVD RW drives and two hard drives of 320GB each.

Specifics of problem;

On entering sleep or hibernate there is the probability that the pc will lock up. No further action is possible other than hitting the power button on the front of the unit. Two scenarios are possible, 1 the keyboard and drive activity light go out simultaneously and the pc locks up and 2, the keyboard light goes out but the drive light stays permanently on (no flickering). Num Lock on the keyboard is on and cannot be turned off in both cases.

In a restart situation, pressing f8 takes me to the advanced options page. Selecting Repair puts the computer into a locked state with a blank screen. There is no disc activity light but the computer fan is running faster than in normal operating conditions.

In a restart with the Vista disc in the cd drive the white bar progresses along the bottom of the screen and at the end of the screen there is a BSOD 0x00000007E (0xc0000005,0x8047C25E,080A03828,0x80A03524)
Mcupdate.dll – address 8047c2EE base at 80477000.

Cleaning up the registry with CCleaner removes the mcupdate reference in the BSOD. The failure with booting from the vista disc on startup is then BSOD 0x0000007E (0xc0000005,0x88B43B89,0x80A0399C,0x80A03698).

Using a recovery disc with an image downloaded from the internet I get the same white bar traversing the bottom of the screen and the BSOD 0x00000007E (0xc0000005,0x8047C25E,080A03828,0x80A03524)
Mcupdate.dll – address 8047c2EE base at 80477000.

Antivirus program is Kaspersky Anti-Virus version 2009 8.0.0.357

Does anyone have any ideas of how to fix this?

Don`t have Vista so don`t really know what I`m talking about

However found this on the internet, might help with the sleep problem.
http://forums.anandtech.com/messagev...readid=2152516

If the PC is new .. insist they give you another machine, or take the original back and fix the problems.

Ferret,

This is a very interesting solution. I will try it and let you know.

Thankyou for the suggestion

Ferret,

I tried the possible fix you suggested. I disabled the wake from USB option in the BIOS however it did not stop the sleep problem. As to the +5VSB line to the USB ports, I cannot find any reference to switches on the motherboard to do this. I know that the motherboard has this particular power supply available but the user manual does not offer any information on the ability to switch USB power supply types for USBs.

I think it will be best to send the unit back to the supplier. I do think however that your right in your suggestion that it is an advanced power option that is creating this problem.

Thankyou for your advice anyway.

Just to finish off this thread and maybe give some help to others that come across this problem I add the following:

I returned the computer to the vendor and they replaced the CPU and the memory. I am not convinced it is a memory issue however.

The ability to use the f8 function and enter advanced repair is available now and I also suspect the ability to reinstall Vista is ok. There is still a problem with the computer locking up on sleep and this time there is only a blank screen and non responsive keyboard.

So the inability to run f8 or install could be due to a CPU error.
The inability to have a reliable sleep function could be due to a CPU error, or maybe software or maybe the motherboard. I need to get back to the vendors on this one.