Thread: Startup Help - Password not working - mouse and keys dont work

I have an Acer Aspire 5672 with Windows XP Home Edition.
Yesterday I started up my laptop and it did a disk check and found no problems then went to the password screen. Once it got to that screen none of the keys on my laptop worked and neither did my mouse pad so couldn't put the password in. I could only move the cursor with my mouse which plugs into the usb - it is has a fingerprint scanner on the reciever end which was also not working. When I put the cursor over the password box it changed to a hand and I couldn't click in it so still cant put in the password. The mouse also only works if it is plugged in when I turn it on and not if it's plugged in once it gets to the password screen.

During startup I pressed F2 and saw under PhoenixBIOS Setup Utility that Password on Boot was Disabled and Set User Password wasnt able to be clicked on.

I restarted it over 10 times now and have taken out the battery and put it back in, left it overnight and tried again and still no difference. I also did a system restore to 3 days ago when it was working fine but the same thing is still happening.

I did manage to start up in safe mode and once it has started the mouse pad works and I can access everything so cant figure out why it is having problems at the password screen.

I am running all anti-virus programs I have (avg/symantec/avast) and am also defragmenting to see if it'll help. I have just changed the settings so I dont have to enter the password to see if it'll let me in but am still waiting for all scans to finish.

Also during safe mode when I plugged in my flash drive it didn't show up but dont know if that was just because its in safe mode.

Does anyone know what the problem is and how to fix it?

have you tried doing a system restore from safe mode to a day you know it was working?

Originally Posted by Tech-Master

have you tried doing a system restore from safe mode to a day you know it was working?

I tried that and made no difference - wrote on lots of forums and a few people said i should backup all files and reformat it so will probably do that as they said my laptop has lots of problems apart from the startup when I got info from Hijack This.
Can anyone help about how to reformat??

It seems that your computer may be in bad health you might need a pro to sort it out if worse comes to worse. I can give you a link i always use these people because their service is great.

http://www.homecomputertechz.co.uk

Hi. Managed to get it working. I reformatted and then found on another forum that is was because the battery was completely dead and was messing it up when it was plugged in, so am now running it without the battery, and will need to buy a new one, but thanks for the help.